FAQ
Frequently Asked Questions - The Coffey Co.
About Our Coffee
**Q: Where is The Coffey Co. located?**
A: We're based in Riverside, California, and have been roasting specialty coffee since 2021.
**Q: When do you roast your coffee?**
A: We roast to order throughout the week based on order volume. This ensures every customer receives coffee within the optimal 2-4 week freshness window.
**Q: Where do you source your coffee beans?**
A: We source premium specialty coffee from Ethiopia, Colombia, Guatemala, Costa Rica, Tanzania, and Sumatra. We work with a single trusted importer to ensure consistent quality.
**Q: What makes your coffee different?**
A: We don't roast until you order. This small-batch, made-to-order approach means your coffee is always fresh - never sitting on a shelf for months. Plus, we don't overstock, which reduces waste and ensures quality.
**Q: What roast levels do you offer?**
A: We offer light, medium, and dark roast profiles depending on the origin and coffee characteristics. Each coffee is roasted to highlight its unique flavor profile.
## Ordering & Shipping
**Q: Do you offer free shipping?**
A: Yes! All orders ship free, whether retail or wholesale.
**Q: How quickly will I receive my order?**
A: Most orders are roasted and shipped within 3-5 business days. You'll receive tracking information via email.
**Q: Do you ship nationwide?**
A: Yes, we ship to all 50 states.
**Q: Can I pick up my order locally?**
A: Local pickup only for wholesale contracts - info@thecoffeyco.com to arrange.
## Wholesale Questions
**Q: What is the minimum wholesale order?**
A: Our wholesale minimum is 5-10 lbs, making us accessible for small cafés and growing businesses.
**Q: Do you offer wholesale pricing?**
A: Yes! Contact info@thecoffeyco.com for wholesale pricing based on your volume and needs.
**Q: Do you offer private label or blank label coffee?**
A: Yes, we offer blank label programs for businesses who want to offer coffee under their own branding.
**Q: What payment terms do you offer for wholesale?**
A: We offer Net 15 or Net 30 payment terms for approved wholesale accounts.
**Q: Can you create custom blends for my business?**
A: Absolutely! We can work with you to develop custom blends tailored to your specifications.
Subscriptions
**Q: Do you offer coffee subscriptions?**
A: Yes! We offer weekly, bi-weekly, and monthly subscription options. Subscribe and save 27% with our automatic delivery program.
**Q: Can I change my subscription?**
A: Yes, subscriptions can be modified, paused, or canceled at any time.
Products
**Q: What are your most popular coffees?**
A: Our signature blends - The Conquistador (smooth, light palate with floral and cocoa notes) and El Jefe (smooth light-to-medium palate with fruity, floral, and caramel notes) - are customer favorites.
**Q: Do you sell espresso beans?**
A: Yes! We offer both espresso roasts and coffee roasts. Our Conquistador and El Jefe blends work beautifully as espresso.
**Q: What brewing methods work best for your coffee?**
A: Our coffee works great with all brewing methods - drip, pour over, French press, espresso, cold brew. We provide brewing recommendations with each order.
**Q: How should I store my coffee?**
A: Store in an airtight container in a cool, dry place away from light. Don't refrigerate or freeze. Use within 2-4 weeks of roasting for peak flavor.
Contact & Support
**Q: How can I contact The Coffey Co.?**
A: Email us at info@thecoffeyco.com or visit our website at www.thecoffeyco.com. We typically respond within 24 hours.
**Q: Do you have a physical store or tasting room?**
A: We're a online roastery operation in Riverside, CA.
**Q: Can you help me dial in my espresso machine?**
A: Yes! For wholesale clients, we offer brewing consultation and can help you optimize your equipment settings.
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*Have a question not answered here? Email info@thecoffeyco.com - we're always happy to help!*